Privacy
Booking a demo
Last updated 30 September 2026.
This page covers one thing: what happens to what you type into the demo form. It is separate from the main privacy page, which describes the application itself — your account, your practice's data, and connecting a Google account. You do not need an account to ask for a demo, and asking for one does not create you one.
What asking for a demo stores
Only what the form asks for, and nothing gathered in the background:
- Your name and email address, so there is somebody to reply to.
- Your practice's name, if you give it.
- What you said you wanted to see, in your own words.
- The date you asked.
Once the request has been dealt with, a short note may be added recording that it was — so the same request is not answered twice, and so it can be closed rather than left open indefinitely.
Why it is stored, and on what basis
To reply to you and arrange the demo. The basis is legitimate interests: you asked to be contacted about a product, and replying is what you asked for. There is no other purpose.
What it is not used for
- No mailing list. Asking for a demo does not sign you up to anything. If there is ever a newsletter, joining it will be a separate thing you opt into.
- Not sold, and not shared with anyone for their own purposes.
- No profiling and no automated decisions. A person reads what you wrote and replies to it.
- Not added to a practice's directory. Your details do not become a contact record in anybody's practice.
Who else sees it
The same small number of companies the rest of the platform relies on, each given only what it needs:
- Railway hosts the application and the database it is stored in, in the EU.
- Resend carries the email that tells us you asked, and any reply sent from within the application rather than by hand.
- Sentry would receive an error report if submitting the form failed. Email addresses are never included in what is sent.
Not involved: Google. Connecting a Google account is a practice's own choice inside the application, and has nothing to do with asking for a demo.
How long it is kept
Twelve months after we last exchanged anything about it, then deleted — along with a limited backup retention period used for disaster recovery, which ages out on its own schedule. If nothing comes of the demo, the record goes; it is not kept indefinitely on the chance that it might be useful later.
Having it removed, or seeing what is held
Email [email protected] and say so. It will be actioned by hand, within the timeframe UK GDPR requires. You do not have to give a reason, and asking does not need an account — quoting the email address you used on the form is enough to find it.
Questions
Email [email protected] for anything not covered here, or read the main privacy page for how the application itself handles data.